Replacement, Return, & Refund Policy
If you wish to return a Pet Loss Kit for any reason, you must:
Return the kit within 14 days of the delivery date with the packing slip indicating the reason for the return. Upon our receipt of the returned kit, a refund will be issued less a $15 processing fee. The kit being returned must be unopened. Individual Keepsake items can be returned within 14 days of the delivery date for a refund if they are undamaged. Upon our receipt of the item, a refund will be issued less a $15 processing fee.
Replacement of a product, or products, in the kit, or a keepsake due to damage
Take a picture of the damaged item and send the photo to email@example.com. Upon verification of the damaged product, a replacement will be sent at no cost. You do not need to return the damaged item. If your kit is missing an item, contact My Friend customer service and the missing item will be sent to you at no cost. Email: firstname.lastname@example.org Phone: 833-497-6414 Replacements will be sent using the standard shipping methods. Time frames for receiving a replacement kit are: USA: 10-15 days CAN: 2-3 weeks INT: 3-4 weeks
If an order is returned as undeliverable due to a bad address, we will issue a refund minus postage and a $15 processing fee.
to download a return shipping label. here
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